Privacy Policy

Privacy Policy

Updated June 11, 2024

Mila-Moda ("we," "us," or "our") is committed to protecting your privacy. This privacy policy explains how your personal data is collected, used, and shared by Mila-Moda. This privacy policy applies to our website and its subdomains (collectively our "Service") and to our Mila-Moda application. By accessing or using our Service, you acknowledge that you have read, understood, and agree to the collection, storage, use, and sharing of your personal data as described in this privacy policy and our Terms of Use.

Definitions and Key Terms

Cookie: A small piece of data created by a website and stored by your web browser. It is used to identify your browser, generate analytics, and store information about you, such as your language preference or login details.
Company: When this policy refers to "Company," "we," or "our," it refers to Mila-Moda based in the Netherlands, which is responsible for your data under this privacy policy.
Country: where Mila-Moda or the owners/founders of Mila-Moda are located, in this case the Netherlands.
Customer: refers to the company, organization, or individual who registers to use the Mila-Moda service to manage relationships with their consumers or service users.
Device: any internet-connected device, such as a phone, tablet, computer, or any other device that can be used to visit Mila-Moda and use the services.
IP Address: Every device connected to the internet is assigned a number called an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device connects to the internet.
Personnel: refers to the people employed by Mila-Moda or who provide a service for one of the parties.
Personal Data: all information that directly or indirectly, or in connection with other information, including a personal identification number, identifies a natural person.
Service: refers to the service provided by Mila-Moda as described in the relevant terms (if available) and on this platform.
Third-party services: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services may be of interest to you.
Website: The Mila-Moda website, accessible at this URL: mila-moda.com
You: a natural or legal person registered with Mila-Moda to use the services.

What information do we collect? We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, participate in a survey, or fill out a form. This information may include:

Name / username
Phone numbers
Email addresses
Postal addresses
Billing addresses

How do we use the information we collect? All information we collect from you may be used in the following ways:

To personalize your experience (your information helps us better address your individual needs).
To improve our website (we are constantly striving to enhance our website offerings based on the information and feedback we receive from you).
To improve customer service (your information helps us respond more effectively to your customer service requests and support needs).
To process transactions.
To manage a contest, promotion, survey, or other website feature.
To send regular emails.

When does Mila-Moda use third-party end user data? Mila-Moda collects end user data necessary to provide Mila-Moda services to our customers. End users may voluntarily provide us with information they have posted on social networking sites. If you provide us with such information, we may collect information publicly available on the social networking sites you specify. You can control the scope of information published on social network pages by visiting those pages and adjusting your privacy settings.

When does Mila-Moda use customer information from third parties? We receive certain information from third parties when you contact us. For example, if you provide your email address to express interest in becoming a customer of Mila-Moda, we receive information from a third party that provides automated fraud detection services to Mila-Moda. Occasionally, we also collect information that is publicly available on social networks. You can control the amount of information published on social networks by visiting those sites and adjusting your privacy settings.

Do we share the information we collect with third parties? We may share the personal and non-personal data we collect with third parties, such as advertisers, contest sponsors, advertising and marketing partners, and others who provide our content or whose products or services may be of interest to you. We may also share this data with our current and future subsidiaries and business partners, and if we are involved in a merger, asset sale, or other corporate restructuring, we may transfer or disclose your personal and non-personal data to our successors.

We may engage trusted third parties to provide functions and services for us, such as hosting and maintaining our servers and website, storing and managing databases, managing email, storing marketing data, processing credit card payments, customer service, and fulfilling orders for products and services you purchase through the website. It is likely that we will share your personal data and possibly some non-personal data with these third parties so they can provide these services for us and for you.

We may share parts of our log file data, including IP addresses, with third parties for analysis purposes, such as web analytics partners, app developers, and advertising networks. If your IP address is shared, it may be used to estimate your general location and other technical data, such as connection speed, whether you visited the website from a shared location, and what type of device was used to access the website. They can collect and aggregate information about our advertising and what you see on the website, then conduct audits, investigations, and reports for us and our advertising clients.

We may also disclose personal and non-personal information about you to government or law enforcement agencies or to private parties if we consider it necessary or appropriate at our discretion to respond to claims, legal proceedings (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or an individual, to prevent or stop illegal, unethical, or legally questionable activities, or to otherwise comply with applicable court orders, laws, rules, and regulations.

Where and when is information collected from customers and end consumers? Mila-Moda collects the personal data you provide to us. We may also receive personal information about you from third parties, as described above.

How do we use your email address? By submitting your email address to this website, you agree to receive emails from us. You can unsubscribe from any of these mailing lists at any time by clicking the unsubscribe link or using another unsubscribe option included in the respective email. We only send emails to people who have given us permission to contact them, either directly or through a third party. We do not send unsolicited promotional emails because we find spam just as annoying as you do. By submitting your email address, you also agree that we may use your email address for customer-oriented advertising on websites like Facebook, where we display personalized ads to certain people who have opted to receive communications from us. Email addresses you enter exclusively on the order page will only be used to send information and updates about your order. However, if you have provided us with the same email address in another way, we may use it for any purpose mentioned in this policy. Note: If you want to unsubscribe from future emails at any time, you will find detailed unsubscribe instructions at the end of each email.

How long do we keep your data? We will only keep your data as long as we need it to provide you with Mila-Moda and to fulfill the purposes described in this policy. This also applies to all persons with whom we share your data and who provide services on our behalf. When we no longer need your data and are not legally required to keep it, we will delete or anonymize it from our systems so that you can no longer be identified.

How do we protect your information? We use a range of security measures to ensure the safety of your personal data when you place or enter an order, submit your personal data, or access it. We offer the use of a secure server. All sensitive data/credit information you provide to us is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our Payment Gateway database, which is accessible only to individuals with special access rights to these systems who are obligated to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financial data, etc.) is never stored in our records. However, we cannot guarantee the absolute security of the data you transmit to Mila-Moda nor that your data cannot be accessed, disclosed, altered, or destroyed through a breach of our physical, technical, or administrative security measures.

Can my data be transferred to other countries? Mila-Moda is based in the Netherlands and Belgium. Information collected through our website, direct interactions with you, or the use of our support services may be transferred from time to time to our offices or employees or to third parties worldwide and may be viewed and hosted globally, including in countries that may not have general laws regulating the use and transfer of such data. To the extent permitted by applicable law, by using the above services, you agree to the cross-border transfer and hosting of this data.

Are the data collected through the Mila-Moda service secure? We take precautions to protect the security of your data. We have physical, electronic, and administrative procedures in place to safeguard your data, prevent unauthorized access, ensure data security, and properly use your data. However, no person or security system is foolproof, including encryption systems. Additionally, people can commit intentional crimes, make mistakes, or fail to follow policies. While we make reasonable efforts to protect your personal data, we cannot guarantee absolute security. If applicable law provides a non-enforceable obligation to protect your personal data, you agree that intentional fault is the standard for compliance with this obligation.

Can I update or correct my information? The rights you have to request updates or corrections to the information collected by Mila-Moda depend on your relationship with Mila-Moda. Employees can update or correct their data as described in our internal company policies. Customers have the right to restrict certain uses and disclosures of personal data as follows. You can contact us to (1) update or correct your personal data, (2) change your preferences regarding communications and other information you receive from us, or (3) delete your personal data from our systems (subject to the next paragraph) by closing your account. These updates, corrections, changes, and deletions do not affect other information we retain or information we have disclosed to third parties in accordance with this privacy policy before such updates, corrections, changes, or deletions. To protect your privacy and security, we may take reasonable steps (e.g., require a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for keeping your unique password and account information confidential at all times.

You should know that it is technically not possible to delete every record of the information you have provided to us from our system. The need to back up our systems to protect information from accidental loss means that a copy of your information may exist in a non-deletable form that is difficult or impossible for us to locate. Upon your request, all personal data stored in the databases and other easily accessible media actively used by us will be updated, corrected, changed, or deleted as soon as this is technically possible and reasonable.

If you are an end user and want to update or delete the information we have about you, you can do so by contacting the organization of which you are a customer.

Employees If you are an employee or job applicant of Mila-Moda, we collect the information you voluntarily provide to us. We use the information collected for employee purposes to manage employee benefits and review applicants.

You can contact us to (1) update or correct your data, (2) change your preferences regarding communications and other information you receive from us, or (3) obtain a record of the information we have about you. These updates, corrections, changes, and deletions do not affect other information we retain or information we have shared with third parties in accordance with this privacy policy prior to such update, correction, change, or deletion.

Business Sale We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of Mila-Moda or any of its affiliated companies (as defined herein), or the part of Mila-Moda or any of its affiliated companies to which the service relates, or in the event of discontinuation of our business, bankruptcy filing, or if a bankruptcy, reorganization, or similar proceeding is initiated against us, provided that the third party agrees to comply with the terms of this privacy policy.

Affiliated Companies We may share information (including personal data) about you with our affiliated companies. For the purposes of this privacy policy, "affiliated company" means any natural or legal person that directly or indirectly controls, is controlled by, or is under common control with Mila-Moda, whether or not owned by Mila-Moda. All information about you that we provide to our affiliated companies will be handled by them in accordance with the terms of this privacy policy.

Applicable Law This privacy policy is governed by the laws of the Netherlands and Belgium, without regard to conflict of law provisions. You agree to the exclusive jurisdiction of the courts with respect to any claims or disputes arising from or related to this privacy policy, except for individuals entitled to bring claims under the Privacy Shield or the Swiss-US Framework.

The laws of the Netherlands and Belgium, excluding their conflict of law rules, govern this agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.

By using Mila-Moda or contacting us directly, you agree to this privacy policy. If you do not accept this privacy policy, you should not interact with our website or use our services. Continued use of the website, direct interaction with us, or publication of changes to this privacy policy that do not materially affect the use or disclosure of your personal data means you accept those changes.

Your Consent We have updated our privacy policy to provide you with full transparency about what data is collected when you visit our website and how it is used. By using our website, registering an account, or making a purchase, you agree to our privacy policy and accept its terms.

Links to Other Websites This privacy policy applies only to the services. The services may contain links to other websites not operated or controlled by Mila-Moda. We are not responsible for the content, accuracy, or opinions expressed on these websites, and these websites are not reviewed, monitored, or checked by us for accuracy or completeness. Please note that our privacy policy no longer applies if you leave the services via a link to another website. Your browsing and interaction on another website, including websites that link to our platform, are subject to that website’s own rules and policies. These third parties may use their own cookies or other methods to collect information about you.

Advertising This website may contain third-party advertising and links to third-party websites. Mila-Moda makes no assurances about the accuracy or suitability of the information contained in these ads or websites and assumes no responsibility for the behavior or content of these ads and websites as well as the offers of third parties.

Advertising allows Mila-Moda and many websites and services you use to be free of charge. We work hard to ensure that advertising is safe, non-intrusive, and as relevant as possible.

Third-party ads and links to other websites promoting goods or services are not endorsements or recommendations by Mila-Moda for the third-party websites, goods, or services. Mila-Moda assumes no responsibility for the content of the ads, the promises made, or the quality/reliability of the products or services offered in all ads.

Advertising Cookies These cookies collect information over time about your online activities on the website and other online services to make online advertising more relevant and effective for you. This is called interest-based advertising. They also perform functions such as preventing the same ad from appearing repeatedly and ensuring ads are displayed correctly for advertisers. Without cookies, it is very difficult for an advertiser to reach their audience or know how many ads were shown and how many clicks they received.

Cookies Mila-Moda uses "cookies" to identify the areas of our website you have visited. A cookie is a small piece of data stored by your web browser on your computer or mobile device. We use cookies to improve the performance and functionality of our website, but they are not strictly necessary for its use. Without these cookies, certain features like videos might not be available, or you might have to enter your login details every time you visit the website because we cannot remember that you previously logged in. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access the features of our website properly or at all. We never store personally identifiable information in cookies.

Blocking and Disabling Cookies and Similar Technologies You can also configure your browser to block cookies and similar technologies. However, this may block our essential cookies and prevent our website from functioning properly. You should also be aware that you may lose certain stored information (e.g., saved login details, website settings) if you block cookies in your browser. Different browsers offer different controls in this regard. Disabling a cookie or category of cookies does not delete the cookie from your browser unless you do so manually through your browser settings.

Privacy for Children We collect information from children under 13 only to improve our services. If you are under 13 years old, you may only use our website accompanied by a parent or guardian.

Changes to Our Privacy Policy We may change our services and policies, and we may make changes to this privacy policy to accurately reflect our services and policies. Unless otherwise required by law, we will notify you (e.g., through our services) before making changes to this privacy policy and give you the opportunity to review them before they take effect. If you continue to use the service afterward, you are bound by the updated privacy policy. If you do not wish to accept this or an updated privacy policy, you may delete your account.

Third-Party Services We may display, embed, or provide third-party content (including data, information, applications, and other products and services) or offer links to third-party websites or services ("Third-Party Services").

You acknowledge and agree that Mila-Moda is not responsible for third-party services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or other aspects. Mila-Moda assumes no responsibility or liability to you or any other natural or legal person for third-party services. Third-party services and links to these services are provided solely for your convenience, and you access and use them entirely at your own risk and according to the terms and conditions of these third parties.

CONTACT
We strive for optimal customer satisfaction. Contact our specialized customer service team by using the contact details below or by filling out the following form Contact form. Your feedback is very valuable to us. We aim to respond within 12 hours.

E-Mail: support@mila-moda.com
Contact Form: Click here
Customer Service Hours: Monday to Friday - 8:00 AM to 4:00 PM.