FAQ
WHAT IS THE CURRENCY OF THE PRICES I SEE ON THE WEBSITE?
All prices are in Swiss Francs (CHF).
HOW CAN I ORDER?
Select your product, click on the "Add to Cart" option, and follow the steps to complete your order. Then enter your billing details, name, address, and phone number to finalize the purchase.
WHAT PAYMENT METHODS ARE ACCEPTED?
The following payment options are available:
- Credit Card: Mastercard, Visa
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Bancontact
DO YOU SHIP WORLDWIDE?
No, currently we deliver to Switzerland, the United Kingdom, Spain, Sweden, Italy, the Netherlands, Belgium, Poland, Germany, the United States, Canada, and Denmark. Expansion to other regions will be considered in the future.
HOW MUCH IS SHIPPING?
Free shipping!
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Orders are usually processed and shipped within 1 to 2 business days after the order date. Your order will arrive approximately 5 to 9 business days after shipping.
Please note: Delivery time depends on the chosen shipping option.
Delays may occur due to holidays and/or unforeseen events such as floods or typhoons. Also, keep in mind that customs inspections can affect shipping.
CAN I GET A TRACKING NUMBER?
Once the order has been shipped, we will send you your tracking number and tracking information by email.
CONTACT US
We strive for optimal customer satisfaction. Do not hesitate to contact our specialized customer service team using the contact details below or through the contact form. Your feedback is very important to us. We aim to respond within 12 hours.
Email: support@mila-moda.com
Contact form: Click here
Customer service hours: Monday to Friday - 08:00 to 16:00
